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TERMS AND CONDITIONS
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Bharathy Jewels knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes the privacy policy of Bharathy Jewels. By visiting Bharathy.co.uk, you are accepting and consenting to the practices described in this Privacy Notice.

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How we protect your data and keep it secure

We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data.

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Your rights

You have the right to request:

  • information about how your personal data is processed

  • a copy of that personal data

We accept returns & exchanges if you

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  • notified in writing to within 24 hours of receiving our item 

  • upon our confirmation of receiving your email you must then ensure the item is sent back to us in the same condition within 7 business days.

 

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Conditions of return:

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  • Due to hygienic reasons, items that include earrings (include individual earring purchases) and Nose rings or studs cannot be returned or exchanged

  • Sale items cannot be returned or exchanged

  • Any customised items cannot be returned or Exchanged 

  • Item must be unused and in the same condition that you received it and securely packaged

  • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value

  • We recommend our customers to use tracked services to avoid loss of return parcels

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CANCELLATIONS

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  • We offer cancellations if informed within 2 hours of order placement.

Bharathy Jewels reserves the right to refuse sale to buyers who have a history of negative and/or malicious interactions. An order is considered to be accepted and completed at the point of delivery to the customer and we reserve the right to cancel an order up to the point of delivery. 

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If you have any questions or concerns, please feel to email us at info@bharathy.co.uk

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SHIPPING PRICING 

All our items are sent by tracked post, and tracking details will be provided upon items being dispatched. Higher value items (£150 or above) will require a signature on delivery.

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Standard UK Tracked Shipping

  • Start from £2.50 (Items will be received within 2-4 working days from day of dispatch)

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Standard EU & International Shipping

  • Start from £7.50 (Items will be received within 7-15 working days from day of dispatch)

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Express shipping is available on request and may occur additional charge.

Urgent shipping can be requested and will depend on availability.

 

DISPATCH TIMING OF ORDERS

We aim to dispatch all orders within 2 working days of being placed. Please note that during busy periods and on sale, this is sometimes not possible, and we regret we cannot make any amendments to purchases once ordered.

 

USING A DIFFERENT DELIVERY ADDRESS

If you don’t think you’ll be at home to receive your parcel, please give us an alternative address if it suits you better – for example, your work address.

 

IF YOU ARE NOT IN WHEN THE DELIVERY ARRIVES

Our delivery partners will leave a notice card with contact details explaining any next steps for you to receive your order.

 

IF THERE ARE DELAYS

We do everything we can to make sure deliveries take place when we say they will. Sometimes, though, things beyond our control delay delivery.

 

REPLACEMENT FOR NON-DELIVERED GOODS TO OUTSIDE EUROPE 

In the event that an order delivered to US, Canada or Rest of the World regions does not arrive within the approximate delivery period stated, we will do our best to assist in tracking your order, but this can be difficult with postal deliveries. Where there has been no delivery beyond 28 working days, we will process a refund or replacement order.

 

CUSTOMS AND IMPORT TAXES

Bharathy Jewels are not responsible for any customs charges that may be applicable in your country of residence upon receiving our items.

 

CONTACTING US ABOUT YOUR ORDER DELIVERY

If you have any specific queries regarding delivery, please contact us on info@bharathy.co.uk. We will aim to reply you within 24 hours of receiving the email.

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